Submission of an electronic complaint regarding the accessibility of products and services, pursuant to Decree-Law No. 82/2022 of December 6

This form aims to facilitate the process for consumers—whether acting individually or jointly with associations and organizations representing the interests of consumers or persons with disabilities, or through such associations or organizations acting on their behalf—by ensuring that:

  • Complaints are clear and complete.
  • Each complaint is forwarded to the competent supervisory authority.
  • Consumers receive confirmation and updates on the status of the process.

 

Submission of an Accessibility Complaint (Report of non-compliance regarding product and service accessibility)

* Submission of an Accessibility Complaint (Report of non-compliance regarding product and service accessibility)



* If yes, please indicate which of the following options is the reason for this complaint?

* Please attach the documents proving that you have lodged the complaint with the economic operator

Consumer identification / Association and organisation representing the interests of consumers or persons with disabilities

Each complaint corresponds to only one product or service. If you wish to complain about several products or services, you must fill in a form for each option.

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Identification of the Entity that Provided the Service or Provided the Product

In this form, you can only file a complaint for one product or service at a time. In order to submit a complaint about other products or services, you must complete the Form as many times as you consider necessary.

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IDENTIFICATION OF THE PRODUCT OR SERVICE

* Each complaint should only relate to one product or service. Please select the type of product or service to which your complaint relates. Choose only one of the options below:
* What type of product does your complaint refer to?
* What kind of service does your complaint refer to?

REASON FOR THE COMPLAINT

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Evidence

Attach documents proving the lack of accessibility of the product or service
Please upload between 1 and 3 files


Witness Evidence

Name

Contact (e-mail)

General Data Protection Regulation

Personal data will be processed in compliance with a legal obligation to which the controller is subject. The entities responsible for handling the complaint or complaint are responsible for the processing of the personal data of the parties, not sharing them with third parties outside the Information or Complaint process. In accordance with the law, the holders of personal data are guaranteed, in particular, the right to access, update, rectify or delete their personal data.